IT Infrastructure: The Foundation of a Successful Digital Transformation

Melissa López
December 6, 2020

Cost savings are no longer the main factor to make the change to Information Technology (IT) within your company since this has become the main way to respond to the new global context that requires flexibility, the agility of management, and better user experience.

Among the challenges of 2021, technology is seen as the main innovation projectile in a context where the pandemic will continue to modify consumer habits and business models. According to Forrester, companies will continue to accelerate their spending on cloud, security and risk, networks, and mobility.

Digital transformation refers to taking advantage of new existing technologies to modify traditional business processes, redesigning them more efficiently, increasing the productivity of the organization.

Banking has been one of the sectors where the need to enter the so-called digital transformation was unavoidable, however, with the increase in teleworking and the rise of e-commerce, more than a trend, digitization became a necessity to survive in the market.

Likewise, companies that decide to innovate the internal and external development of their company utilizing the tools that best suit the business structure with which they operate increase their competitiveness in the market.

From digital optimization to IT modernization allowing automation of workflows.

Currently, users are not only looking for the best product, but also a fast and efficient service that is not possible to achieve with traditional means that the market has made obsolete.

Technology that IT essential for your company this 2021

Chatbots: customer service chatbots will continue to gain momentum for both websites and mobile applications.

According to Gartner, 47% of organizations will depend on chatbots for customer service. And the size of the chatbot market will grow from $ 2.6 billion to $ 9.4 billion in 2024 at an annual growth rate of 29.7%.

Chatbots will help manage simple customer inquiries by automating the process.

Business software: it allows to reduce the time of dedication necessary for repetitive tasks, reduces operating costs, as well as administrative tasks, thanks to the speed of responses and the progressive elimination of unproductive procedures.  

IT Services: hiring an external IT company will help you in the management of areas that present problems within the company, improving its efficiency and projection in the market.

Antit stands out for having a highly qualified IT staff capable of not only adapting to your company but also giving you that boost you need to stand out in an increasingly competitive market that requires us to keep constantly innovating with the latest technology.                  

Distributed Cloud: This will be another IT trend by allowing cloud services to be distributed across different physical locations, although the domain remains the responsibility of the public cloud provider.

This tactic makes it easy to cut costs, but according to Gartner, it also means that organizations are still benefiting from the public cloud and are not managing their private cloud, which can be costly and complex in the long run.

The investment in Edge Computing and the cloud allows the packaging of applications in a simple and portable way, thus facilitating their execution in any scenario.

Furthermore, according to Gartner, 80% of companies in 2019 were already using two or more public cloud providers. In the new normal, organizations demand solutions that allow them to easily switch from one cloud to another in hours.

Edge Computing: it is one of the technologies that will define and revolutionize how humans and devices connect to the internet, bringing the cloud closer to the user.

This model allows optimizing the bandwidth and, therefore, the service provided, especially for IoT or IoB deployments.

Cybersecurity Mesh: It is a distributed architectural approach to scalable, flexible, and reliable cybersecurity control. According to Gartner, the cybersecurity mesh essentially allows the security perimeter to be defined around the identity of a person or thing. 

Artificial Intelligence Engineering: Provides organizations with a path by allowing Artificial Intelligence to be part of the core DevOps process rather than a set of isolated, specialized projects. 

Hyperautomation: the idea is that everything that can be automated in an organization should be automated by optimizing processes and reducing costs.

This practice will allow us to gain efficiency, effectiveness, and agility in the organization through various interconnected technologies.

These technologies will continue to grow in the future, so if your organization has an interest in increasing potential customers and profits, let us advise you in the digital transformation process, contact us AntIT is your best option!